Shipping & Delivery 🚚

We know you’re excited to unroll your new rug, so we work fast. Orders ship within 1-2 business days & you’ll receive a tracking number as soon as your rug is on its way. Every order is carefully hand-packed & shipped directly from San Francisco to your doorstep.

Customer Care 😊

Got questions, feedback or just want to say hello? Our real, live, in-person customer care human being is here to help. Reach out via email, text or phone & we’ll respond as soon as possible.

Satisfaction Guaranteed 💯

Your happiness is our priority. If you’re not satisfied with your purchase, we’ll work to make it right. Returns are accepted within two weeks of delivery to your doorstep.

Tread Firmly on Our Mats but Lightly on Our Planet 🌍

We care about the planet as much as you do. That’s why we use eco-friendly materials in our shipments, often reusing the boxes sent to us. They might look a little worn, but it’s all in the name of reducing waste. Rest easy knowing your rug is packaged with care for both you & Mother Earth.

Rug Return Dance Party 🎉

If your new rug isn’t quite dancing in harmony with your space, you can return it within 14 days of delivery.
Here’s how to keep the return process smooth & hassle-free:
condition
only unused rugs can join the return parade with original tags included
packaging
reuse the original packaging to send it back properly packed & insured
return address
ship the rug to the same address it came from